1. Introduction

This Privacy Policy describes how Maison Ferré ("we", "our", "us") collects, uses, and protects your personal data when you visit the website maison-ferre.com (the "Site"), make a purchase, or interact with our services (the "Services").

By using our Site, you agree to the practices described in this policy.

2. Data Controller

The data controller is:

Maison Ferré
📩 support@maison-ferre.com

3. Personal Data Collected

We collect the following categories of data:

A) DATA PROVIDED DIRECTLY BY YOU

First and last name
Billing and shipping address
Email address
Phone number
Order-related information
Account information (if applicable)
Messages sent to customer support

B) DATA COLLECTED AUTOMATICALLY

IP address
Device and browser type
Pages viewed
Time spent on the Site
Browsing data via cookies

C) DATA FROM THIRD PARTIES

We may receive certain data via:

the e-commerce platform Shopify
payment providers
logistics partners
advertising and analytics tools such as Meta Platforms and Google

4. Purposes of Processing

Your data is used for the following purposes:

ORDER FULFILMENT

payment processing
product delivery
return management

Legal basis: Contractual fulfilment (Art. 6(1)(b) GDPR)

MARKETING AND ADVERTISING

sending promotional emails
personalised advertising

Legal basis: Legitimate interest or consent (Art. 6(1)(a) & (f) GDPR)

SECURITY AND FRAUD PREVENTION

Legal basis: Legitimate interest (Art. 6(1)(f) GDPR)

SITE IMPROVEMENT

Performance analysis and user experience optimisation.

5. Cookies

We use cookies to:

ensure the proper functioning of the Site
analyse traffic
personalize advertisements

You can manage your preferences via our consent banner or in your browser settings.

6. Data Sharing

We share your data only with:

payment providers
logistics partners
IT service providers
marketing tools

Maison Ferré never sells your personal data.

7. Data Retention

Your data is retained only for the duration necessary for the purposes described above and in accordance with French legal obligations.

8. Your Rights

In accordance with the GDPR, you have the following rights:

right of access
right to rectification
right to erasure
right to restriction
right to portability
right to object
right to withdraw your consent

To exercise your rights, you can contact us at:

📩 support@maison-ferre.com

You may also lodge a complaint with the CNIL.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

10. International Transfers

Some data may be transferred outside the European Union via our service providers such as Shopify or our logistics partners.

These transfers are governed by standard contractual clauses approved by the European Commission.

Customer Support

Email: support@maison-ferre.com
Phone: +33 7 46 56 29 08
Response time: within 24 hours
Customer support based in France.

Privacy Policy